FREQUENTLY ASKED QUESTIONS
We take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve organized the most frequently asked questions below to help with exactly that. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.
Useful Knowledge
HOW DOES SHIPPING WORK?
Shipping
We have accounts with USPS, UPS, DHL and FedEx. As a general rule, we will use whichever carrier is the best option, balancing price and delivery time.
Carriers
U.S. and Canada
We typically use UPS ground in the U.S. and Canada. Shipping time is usually 3 to 5 business days, depending on the destination.
Outside the U.S. and Canada
We will use whichever carrier (UPS or DHL) provides the best combination of shipping time and pricing.
Standard Pricing
Inside the U.S.
We cover standard ground shipping for all cases within the U.S., i.e. shipping is included with your purchase. When ordering, you will note that there is no additional charge for shipping.
Outside the U.S.
Shipping outside the U.S. will be charged when you place your order.
Specific shipping questions: Email service@matrix3dlabs.com.
Expedited (Rush) Shipping (Inside or Outside of U.S.)
You may choose expedited shipping options when placing your order on our website. When expedited (Rush) shipping is ordered, we reserve the right to choose the carrier.
Economical Shipping
In order to minimize costs and adhere to carrier contracts and packaging limitations, if you have multiple orders/cases we may bundle them as we deem appropriate. We will always strive to provide the best service and shipping for our customers.
WHICH COUNTRIES DO YOU SHIP TO?
This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.
DO YOU ACCEPT RETURNS?
This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.